Terms & Conditions

Welcome to Fibernerix. These Terms and Conditions ("Terms") govern your use of our website, services, and all related interactions between you and Fibernerix. By accessing our website or utilizing our services, you agree to comply with and be bound by these Terms. Please read them carefully before proceeding.

If you do not agree with any of the Terms outlined below, please do not use our services or this website.

1. Definitions

• Fibernerix refers to our company, an authorized dealer providing intermediary services between consumers and third-party service providers, including but not limited to internet, cellular, streaming, and bundled services.
• User, "you", or "your" refers to any person or entity accessing our website or using our services.
• Services refers to any support or execution services provided by Fibernerix, including setting up new connections, plan upgrades, account cancellations, bill payments, and related support.
• Third-Party Service Providers refers to external companies and service providers with whom Fibernerix has partnerships.

2. Scope of Services

Fibernerix offers execution services on behalf of third-party service providers. While we facilitate service processes like connection setup and billing, the actual delivery of internet or cellular services is handled by the respective provider. Fibernerix is not responsible for service quality, uptime, or provider reliability.

3. Account Responsibilities

• You may be required to create an account. You agree to provide accurate and complete information and maintain its confidentiality.
• Fibernerix will not be liable for any losses resulting from unauthorized use of your account.

4. Payments and Fees

• Fibernerix charges separate execution fees for tasks like new connections or upgrades. These are distinct from third-party service provider charges.
• All execution fees will be disclosed before your service request is confirmed.

5. Service Requests

We aim to complete service requests in a timely manner. However, execution timelines may vary based on the third-party provider's processes. Cancellations are allowed only before execution has commenced.

6. Limitations of Liability

• Fibernerix is not liable for disruptions or issues caused by third-party providers.
• We do not guarantee error-free website content and reserve the right to update inaccuracies.

7. Use of the Website

• Users must not engage in harmful or unlawful activities while using our site.
• All content on the website is the intellectual property of Fibernerix or its licensors.

8. Privacy Policy

Your use of the Fibernerix website and services is subject to our Privacy Policy, which explains how we handle your personal information.

9. Modifications to Terms

Fibernerix reserves the right to modify these Terms without prior notice. Changes take effect upon posting, and we encourage periodic review.

10. Termination

We may suspend or terminate your access to services at any time for violations of these Terms or other applicable reasons.

11. Contact Us

If you have any questions about these Terms & Conditions or our services, please contact our support team.